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HELP CENTRE
Quick answers to the questions we are asked most often about ordering, payment, delivery and returns.
Browse our categories, choose your item and any options such as size or colour, then click Add to cart. When you are ready, go to your cart and follow the checkout steps. You will receive an order confirmation email once your order has been placed.
No. You can check out as a guest. Creating an account lets you view your order history, save your details for faster checkout and keep your wishlist.
Please email us at dashndecor@gmail.com as soon as possible with your order number. If your order has not yet been dispatched, we will do our best to change or cancel it. If it has already been dispatched, you can return it under our Returns & Refunds policy.
Please check your spam or junk folder first. If it is not there, email us with your name and the email address you used, and we will confirm your order for you.
We currently accept payment by direct bank transfer. Our bank details are shown at checkout and in your order confirmation email. Please use your order number as the payment reference so we can match your payment quickly.
We start preparing your order as soon as your payment has cleared in our account. Most orders are dispatched within 1 to 3 working days after that.
All prices on our website are shown in pounds sterling (£). The total amount you pay, including any delivery charge, is shown at checkout before you place your order.
Yes, from time to time. Sign up to our newsletter to hear about new arrivals and offers first. Discount codes are subject to the terms shown with each promotion and our Sale Terms & Conditions.
We deliver to addresses across the United Kingdom.
Standard UK delivery is free on orders over £20. For smaller orders, the delivery charge is shown at checkout before you pay.
The estimated delivery time is shown on each product page. Most orders arrive within 5 to 20 working days of dispatch. See our Delivery Information page for full details.
We will email your tracking details when your order is dispatched, where available. You can also check your order status on our Order Tracking page.
Some items ship from different suppliers or warehouses, so a single order may arrive in more than one parcel. There is no extra charge for this.
Yes. You can return most unwanted items within 30 days of delivery. Some items, such as opened perfumes and beauty products, cannot be returned for hygiene reasons unless faulty.
Email us at dashndecor@gmail.com with your order number and the item you want to return. We will send you the return address and instructions.
Within 14 days of us receiving your return, or of you providing proof that you have sent it back. Refunds go back to your original payment method.
We are sorry about that. Please email us as soon as possible with your order number and photos of the item and packaging. We will arrange a replacement or refund, and cover the return postage.
Go to My Account and click Forgot password?. We will email you a link to reset it.
Click the heart icon on any product to save it to your wishlist, so you can come back to it later. You can view your saved items from the wishlist icon in the header.
Yes. We only use your information to process your order and provide our services, and we never sell it. You can read more in our Privacy Notice.
Our customer care team is happy to help. Email us at dashndecor@gmail.com and we will get back to you as soon as possible.
