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HELP CENTRE
Everything you need to know about how and when your Dash N Decor order will reach you.
On all orders over £20
Usually within 1 to 3 working days
Follow your parcel every step of the way
We currently deliver to addresses across the United Kingdom. At the moment we are unable to accept orders for delivery outside the UK.
We can deliver to home and work addresses. Please make sure your full address and postcode are correct at checkout, as we cannot be responsible for delays or lost parcels caused by an incorrect address.
| Order value | Delivery charge |
|---|---|
| Orders over £20 | Free standard UK delivery |
| Orders under £20 | Shown clearly at checkout before you pay |
The delivery charge for your order is always displayed at checkout before you place your order, so there are no surprises.
Once your payment has been received and confirmed, we start preparing your order. Most orders are processed and dispatched within 1 to 3 working days.
Our products come from a carefully selected network of suppliers and warehouses, so delivery times can vary from item to item. The estimated delivery time is shown on each product page, and most orders arrive within 5 to 20 working days of dispatch.
Delivery times are estimates rather than guarantees. Occasionally, factors outside our control, such as courier delays, severe weather or peak seasons, can cause a delay. We will always keep you informed if we expect your order to be significantly late.
When your order is dispatched, we will email you a confirmation with your tracking details where available. You can also check the status of your order at any time on our Order Tracking page using your order number and email address.
If you are not home when your parcel arrives, the courier will usually leave a card or send a notification explaining how to rearrange delivery or collect your parcel. Please follow their instructions promptly, as parcels that are not collected may be returned to the sender.
If your order has not arrived within 10 working days after the latest estimated delivery date, please email us at dashndecor@gmail.com with your order number and we will investigate with the courier.
If your parcel arrives damaged, or an item is missing or incorrect, please contact us as soon as possible, ideally with photos of the parcel and the item. We will arrange a replacement or refund in line with our Returns & Refunds policy and your rights under the Consumer Rights Act 2015.
Your order remains our responsibility until it has been delivered to you or to someone you have nominated to receive it.
Our customer care team is happy to help. Email us at dashndecor@gmail.com and we will get back to you as soon as possible.
